Services near you
Wherever you are in the country, free and confidential support for your gambling is never far away. Getting some help is just a text, phone call, or Zoom away...
Our Services
Some people find it helpful to have a chat with someone who understands what it’s like to live with gambling stress. Sometimes you'll only need one session to put a plan in place. Or if you need some extra support, you can get ongoing counselling free of charge.
You can get support for your own gambling, and also if you're affected by someone else's gambling.
All of the services listed below are contracted by Te Whatu Ora | Health New Zealand to provide free and confidential support.
Use the map below to find local services near you
Services available throughout New Zealand
Gambling Helpline
Free phone 0800 654 655 Text 8006 Chat online
Availability: Available 24/7, 7 days a week.
PGF Services
Free phone 0800 664 262 Free text 5819
Email: help@pgf.nz
Website: www.pgf.nz Live Chat
Availability: 8.30am - 5pm Monday to Friday. Counselling services face-to-face, or by phone, email or video calls depending on the location.
Our main offices are located in Auckland, Hamilton, Wellington, Christchurch and Dunedin with satellite offices in other regions. We provide support via video calls if we do not have an office in the area.
Mapu Maia
Free phone 0800 530 000
Availability: Support for those impacted by gambling harm available by phone, email and video-streaming . Mapu Maia offers services for those impacted by gambling harm, and will continue to be available by phone, email and video-stream while the nation continues to change alert levels due to the COVID-19 pandemic. We understand this is a very challenging time for everyone, and we are here to support you and your family and whãnau.
Website: https://www.mapumaia.nz/
Asian Family Services
Free support options:
- One-on-one counselling services
- Couple counselling
- Group counselling and other social work services
How to get in touch:
- Free Asian Helpline: 0800 862 342 (Monday to Friday between 9am and 8pm)
- Free text: 832
- Email: help@asianfamilyservices.nz
- Website: www.asianfamilyservices.nz
Asian Family Services offers support in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi
Northland
Availability: All staff are available to help via phone, Skype, Zoom, and email.
412 Kamo Road, Kamo, Whangarei
Northland
PH/text: 021 317 1580
Auckland
Availability: Counselling services face-to-face, or by phone or video call. Services available in English, Mandarin, Cantonese, Vietnamese, Korean, Thai, Japanese and Hindi.
Monday - Friday, 9am - 8pm.
128 Khyber Pass Rd, Newmarket
Auckland
Phone: 0800 862 342
Availability: Counselling via Zoom, Skype and Microsoft teams are fully accessible.
Information, advice and advocacy is still fully functional.
8.30am to 10.00pm Monday to Friday
128 Khyber Pass Rd, Newmarket
Auckland
Phone: 0800 21 21 22
Free text: 3022
Availability: Counselling services face-to-face, or by phone, email or video calls. Appointments are available at our satellite office in Takapuna. You can book an appointment by calling us.
8.30am – 5.00pm Monday to Friday
128 Khyber Pass Rd, Grafton
Auckland
Free phone: 0800 664 262
Hamilton
Free phone 0800 664 262
Free text: 5819
Email: help@pgf.nz
Website and live chat: www.pgf.nz
Availability: Counselling services face-to-face or by phone, email, or video calls.
8.30am – 5.00pm Monday to Friday
Level 2, 109 Anglesea Street,
Hamilton 3204
Support for those impacted by gambling harm available by phone, email, video, and face to face.
Our team are available to support you and your whanau on your recovery to wellbeing
Monday to Friday 8.30am to 5pm, also outside these hours by mutual arrangement
951 Wairere Drive, HAMILTON 3247
or PO Box 7101
Phone: 0800 4835 6426 or 07 8565938
Email: admin@tekohaohealth.co.nz
Website: https://www.tekohaohealth.co.nz
Rotorua
Free Phone: 0800 784 842
Free Text: 5030
Website: www.manaakiora.org.nz/services/kauri-tu-problem-gambling-service
If your or someone else’s gambling is causing you concern, we can help by providing non-judgmental face to face counselling in both kaupapa Maori and mainstream modes, with an action plan to work your way out of the difficulties. We cover the Lakes DHB area including Rotorua, Taupō, Turangi, and Mangakino.
1154 Hinemoa Street – Level 1
8:30am – 5pm Monday to Friday
Taupō
Free Phone: 0800 784 842
Free Text: 5030
www.manaakiora.org.nz/services/kauri-tu-problem-gambling-service
If your or someone else’s gambling is causing you concern, we can help by providing non-judgmental counselling in both kaupapa Maori and mainstream modes, with an action plan to work your way out of the difficulties. We cover the Lakes DHB area including Rotorua, Taupō, Turangi, and Mangakino.
1154 Hinemoa Street – Level 1
8:30am – 5pm Monday to Friday
Hawkes Bay
Availability: Counselling and support services to new and existing whaiora via text, telephone, and our website gamblinghb.co.nz
8.30am-5pm
210 Lyndon Road
Hastings
Phone: (06) 876 6267
Text or call 022 0435 346
Porirua/Kapiti
Wellington
Phone: 0800 862 342
Email: help@asianfamilyservices.nz
Availability: Counselling services face-to-face, or by phone or video call.
Services available in English, Mandarin, Cantonese, Vietnamese, Korean, Thai, Japanese and Hindi
Monday-Friday, 9am - 8pm.
Level 3
5-7 Vivian Street, Te Aro
Wellington
Availability: Counselling via face to face, home visits, phone, text, zoom, Microsoft teams are fully accessible. Information, advice and advocacy in the community is fully functional
8.30am to 5.00pm Monday to Friday or by evening appointment if required
Level 3
5-7 Vivian Street, Te Aro
Wellington
Phone: 0800 21 21 22
or TEXT 3002
Website: https://www.mapumaia.nz
Free phone: 0800 664 262
Email: help@pgf.nz
Website and live chat: www.pgf.nz
Availability: Counselling services face-to-face, or by phone, email or video calls.
Appointments are available at our satellite offices in Paraparaumu/Kapiti, Porirua, and Petone. Please phone for an appointment.
8.30am – 5.00pm Monday to Friday
Level 3
5-7 Vivian Street, Te Aro
Wellington
Levin
Availability: Counselling via Zoom, Skype and Microsoft teams are fully accessible.
Information, advice and advocacy is still fully functional.
8.30am to 10.00pm Monday to Friday
Phone: 0800 21 21 22
Free text: 3002
Nelson / Tasman / Marlborough
Christchurch
Availability: Counselling via Zoom, Skype and Microsoft teams are fully accessible.
Information, advice and advocacy is still fully functional.
8.30am to 10.00pm Monday to Friday
Phone: 0800 21 21 22
Free text: 3002
Email: help@mapumaia.nz
Free phone: 0800 664 262
Email: help@pgf.nz
Website and live chat: www.pgf.nz
Availability: Counselling services face-to-face, or by phone, email or video calls.
Appointments are available at our satellite offices in Timaru. Please phone for an appointment.
8.30am – 5.00pm Monday to Friday
The Loft, Level 1, Eastgate Shopping Centre
Corner of Buckleys Road and Linwood Ave
Linwood, Christchurch, 8062
Phone: 0800 862 342
Email: help@asianfamilyservices.nz
Availability: Counselling services face to face or by phone or video call
Services available in English, Mandarin, Cantonese, Vietnamese, Korean, Thai, Japanese and Hindi
Monday-Friday, 9am - 8pm.
The Loft, Level 1, Eastfare Shopping Centre
20 Buckleys Road
Linwood, Christchurch 8062
Dunedin
Free phone: 0800 664 262
Email: help@pgf.nz
Website: www.pgf.nz Live Chat
Availability: Counselling services face-to-face, or by phone, email or video calls.
8.30am – 5.00pm Monday to Friday
Level 2, Community House, 43 Princes Street
Dunedin 9016
Invercargill
Westport
Free phone 0800 664 262
Email: help@pgf.nz
Website www.pgf.nz Live Chat
Availability: Counselling services face-to-face, or by phone, email or video calls.
Please phone for an appointment as our counsellor is not in Westport every day.
Poutini Waiora, 98 Brougham Street
Westport
Know the signs
There are signs to look out for when gambling is no longer just for fun. Being aware of harmful gambling signs can keep you and others safe.
It’s important to recognise when your gambling is no longer just for fun.
Know your odds
You might be hoping that a big win could make a difference for you and your family but your chances of winning while gambling are a lot lower than you might think. Knowing your odds of winning can really put your chances into perspective.
Know the signs
There are signs to look out for when gambling is no longer just for fun. Being aware of harmful gambling signs can keep you and others safe.
It’s important to recognise when your gambling is no longer just for fun.
Know your odds
You might be hoping that a big win could make a difference for you and your family but your chances of winning while gambling are a lot lower than you might think. Knowing your odds of winning can really put your chances into perspective.