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Services near you

Wherever you are in the country, free and confidential support for your gambling is never far away. Getting some help is just a text, phone call, or Zoom away...

Safer Gambling Aotearoa

Our Services

Some people find it helpful to have a chat with someone who understands what it’s like to live with gambling stress. Sometimes you'll only need one session to put a plan in place. Or if you need some extra support, you can get ongoing counselling free of charge.

You can get support for your own gambling, and also if you're affected by someone else's gambling.

All of the services listed below are contracted by Te Whatu Ora | Health New Zealand to provide free and confidential support.

Use the map below to find local services near you

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Services available throughout New Zealand

Gambling Helpline

Free phone 0800 654 655  Text 8006 Chat online

Availability: Available 24/7, 7 days a week.

PGF Services

Free phone 0800 664 262 Free text 5819

Email: help@pgf.nz

Website: www.pgf.nz Live Chat

Availability: 8.30am - 5pm Monday to Friday. Counselling services face-to-face, or by phone, email or video calls depending on the location.

Our main offices are located in Auckland, Hamilton, Wellington, Christchurch and Dunedin with satellite offices in other regions. We provide support via video calls if we do not have an office in the area.

Mapu Maia

Free phone 0800 530 000

Availability: Support for those impacted by gambling harm available by phone, email and video-streaming . Mapu Maia offers services for those impacted by gambling harm, and will continue to be available by phone, email and video-stream while the nation continues to change alert levels due to the COVID-19 pandemic. We understand this is a very challenging time for everyone, and we are here to support you and your family and whãnau.

Website: https://www.mapumaia.nz/

Asian Family Services

Free support options:

  • One-on-one counselling services
  • Couple counselling
  • Group counselling and other social work services

How to get in touch:

Asian Family Services offers support in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi

Northland

Nga Manga Puriri - Northland Gambling Support Services

Availability: All staff are available to help via phone, Skype, Zoom, and email.

412 Kamo Road, Kamo, Whangarei

Northland

PH/text: 021 317 1580

admin@nmp.org.nz

Auckland

Asian Family Services

Availability: Counselling services face-to-face, or by phone or video call. Services available in English, Mandarin, Cantonese, Vietnamese, Korean, Thai, Japanese and Hindi.

Monday - Friday, 9am - 8pm.

128 Khyber Pass Rd, Newmarket

Auckland

Phone: 0800 862 342

help@asianfamilyservices.nz

Mapu Maia

Availability: Counselling via Zoom, Skype and Microsoft teams are fully accessible.

Information, advice and advocacy is still fully functional.

8.30am to 10.00pm Monday to Friday

128 Khyber Pass Rd, Newmarket

Auckland

Phone: 0800 21 21 22

Free text: 3022

help@mapumaia.nz

PGF services

Availability: Counselling services face-to-face, or by phone, email or video calls. Appointments are available at our satellite office in Takapuna. You can book an appointment by calling us.

8.30am – 5.00pm Monday to Friday

128 Khyber Pass Rd, Grafton

Auckland

Free phone: 0800 664 262

Raukura Hauora o Tainui

Support for those impacted by gambling harm available face to face, phone, email and video-streaming.

Empowering Positive change within Whanau and Community

Monday to Friday 8.30am to 5pm.

47 Druces Road, Manukau

Auckland 2104

PO Box 97644, South Auckland Mail Centre, Manukau,

Auckland 2241, New Zealand

Phone: 09 263 8040

or 0800 472 858 -opt 2 for Tamaki

email: enquiries@raukura.com

Website: www.raukura.org.nz

Hamilton

PGF Services

Free phone 0800 664 262

Free text: 5819

Email: help@pgf.nz

Website and live chat: www.pgf.nz

Availability: Counselling services face-to-face or by phone, email, or video calls.

8.30am – 5.00pm Monday to Friday

Level 2, 109 Anglesea Street,

Hamilton 3204

Te Kōhao Health Preventative and Minimisation of Gambling Harm Health

Support for those impacted by gambling harm available by phone, email, video, and face to face.

Our team are available to support you and your whanau on your recovery to wellbeing

Monday to Friday 8.30am to 5pm, also outside these hours by mutual arrangement

951 Wairere Drive, HAMILTON 3247

or PO Box 7101

Phone: 0800 4835 6426 or 07 8565938

Email: admin@tekohaohealth.co.nz

Website: https://www.tekohaohealth.co.nz

Rotorua

Manaaki Ora Problem Gambling Service

Free Phone: 0800 784 842

Free Text: 5030

Website: www.manaakiora.org.nz/services/kauri-tu-problem-gambling-service

If your or someone else’s gambling is causing you concern, we can help by providing non-judgmental face to face counselling in both kaupapa Maori and mainstream modes, with an action plan to work your way out of the difficulties. We cover the Lakes DHB area including Rotorua, Taupō, Turangi, and Mangakino.


1154 Hinemoa Street – Level 1

8:30am – 5pm Monday to Friday

Taupō

KAURI TU | PROBLEM GAMBLING SERVICE

Free Phone: 0800 784 842

Free Text: 5030

www.manaakiora.org.nz/services/kauri-tu-problem-gambling-service

If your or someone else’s gambling is causing you concern, we can help by providing non-judgmental counselling in both kaupapa Maori and mainstream modes, with an action plan to work your way out of the difficulties. We cover the Lakes DHB area including Rotorua, Taupō, Turangi, and Mangakino.

1154 Hinemoa Street – Level 1

8:30am – 5pm Monday to Friday

Hawkes Bay

Te Rangihaeata Oranga Trust

Availability: Counselling and support services to new and existing whaiora via text, telephone, and our website gamblinghb.co.nz

8.30am-5pm

210 Lyndon Road

Hastings

Phone: (06) 876 6267

Text or call 022 0435 346

admindesk@trhor.org.nz

Porirua/Kapiti

Ora Toa Mauriora

2 Ngatitoa Street

Porirua

Phone: 0800 672 862

Email: mauriora@oratoa.co.nz


Wellington

Asian Family Services

Phone: 0800 862 342

Email: help@asianfamilyservices.nz

Availability: Counselling services face-to-face, or by phone or video call.

Services available in English, Mandarin, Cantonese, Vietnamese, Korean, Thai, Japanese and Hindi

Monday-Friday, 9am - 8pm.

Level 3

5-7 Vivian Street, Te Aro

Wellington


Mapu Maia

Availability:  Counselling via face to face, home visits, phone, text, zoom, Microsoft teams are fully accessible. Information, advice and advocacy in the community is fully functional

8.30am to  5.00pm Monday to Friday or by evening appointment if required

Level 3

5-7 Vivian Street, Te Aro

Wellington

Phone: 0800 21 21 22

or TEXT 3002

help@mapumaia.nz

Website: https://www.mapumaia.nz

PGF Services

Free phone: 0800 664 262

Email: help@pgf.nz

Website and live chat: www.pgf.nz 

Availability: Counselling services face-to-face, or by phone, email or video calls.

Appointments are available at our satellite offices in Paraparaumu/Kapiti, Porirua, and Petone. Please phone for an appointment.

8.30am – 5.00pm Monday to Friday

Level 3

5-7 Vivian Street, Te Aro

Wellington

Levin

Mapu Maia

Availability: Counselling via Zoom, Skype and Microsoft teams are fully accessible.

Information, advice and advocacy is still fully functional.

8.30am to 10.00pm Monday to Friday

Phone: 0800 21 21 22

Free text: 3002

help@mapumaia.nz

Nelson / Tasman / Marlborough

Christchurch

Mapu Maia

Availability: Counselling via Zoom, Skype and Microsoft teams are fully accessible.

Information, advice and advocacy is still fully functional.

8.30am to 10.00pm Monday to Friday

Phone: 0800 21 21 22

Free text: 3002

Email: help@mapumaia.nz

PGF Services

Free phone: 0800 664 262

Email: help@pgf.nz

Website and live chat: www.pgf.nz

Availability: Counselling services face-to-face, or by phone, email or video calls.

Appointments are available at our satellite offices in Timaru. Please phone for an appointment.

8.30am – 5.00pm Monday to Friday

The Loft, Level 1, Eastgate Shopping Centre

Corner of Buckleys Road and Linwood Ave

Linwood, Christchurch, 8062

Asian Family Services

Phone: 0800 862 342

Email: help@asianfamilyservices.nz

Availability: Counselling services face to face or by phone or video call

Services available in English, Mandarin, Cantonese, Vietnamese, Korean, Thai, Japanese and Hindi

Monday-Friday, 9am - 8pm.

The Loft, Level 1, Eastfare Shopping Centre

20 Buckleys Road

Linwood, Christchurch 8062

Dunedin

PGF Services

Free phone: 0800 664 262

Email: help@pgf.nz

Website: www.pgf.nz Live Chat

Availability: Counselling services face-to-face, or by phone, email or video calls.

8.30am – 5.00pm Monday to Friday

Level 2, Community House, 43 Princes Street

Dunedin 9016

Invercargill

Ngā Kete Mātauranga Pounamu Charitable Trust

Availability: Phone and text counselling

9am-5pm, Monday-Friday.

92 Spey Street

Invercargill 9840

Phone: 0800 925 242 or (03) 214 5260

Email: admin@kaitahu.maori.nz

Westport

PGF Services

Free phone 0800 664 262

Email: help@pgf.nz

Website www.pgf.nz Live Chat

Availability: Counselling services face-to-face, or by phone, email or video calls.

Please phone for an appointment as our counsellor is not in Westport every day.

Poutini Waiora, 98 Brougham Street

Westport

Related information

Check out these other pages for safer gambling support and guidance.

Know the signs

There are signs to look out for when gambling is no longer just for fun. Being aware of harmful gambling signs can keep you and others safe.

It’s important to recognise when your gambling is no longer just for fun.

Find out more

Know your odds

You might be hoping that a big win could make a difference for you and your family but your chances of winning while gambling are a lot lower than you might think. Knowing your odds of winning can really put your chances into perspective.

Find out more