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Face to face

It can often be a huge relief to chat to someone who’s outside of your situation, and doing it face to face is a great way to get more personal support.

Face to face support

There’s lots of different services that offer free face to face support, including specific services for Māori, Pacific and Asian communities. This list shows you where these face to face support services are available.

You can call our Gambling Helpline team for free, 24 hours a day, on 0800 654 655.

While counselling can seem a bit daunting, it can be a great way of getting support for you and your family and friends. You may want to attend counselling separately or together. Free confidential counselling is available to people with a gambling problem and those who are concerned about them. It can be really useful to have an independent person to chat to about your problems and concerns.

What happens

Your first session, which is usually between 1-1 ½ hours, is an opportunity to discuss how you and your counsellor can best work together.

You can expect your counsellor to ask you for a bit of background information and you may also be asked to fill out some confidential questionnaires. These give the counsellor a good idea about how things are going for you and what you'd like to achieve through your sessions.

Subsequent sessions are likely to last for around 50 minutes.

Related information

Know the signs

It’s important to recognise when your gambling is no longer just for fun.

Know your odds

You might be hoping that a big win could make a difference for you and your family but your chances of winning while gambling are a lot lower than you might think. Knowing your odds of winning can really put your chances into perspective.